What a first-response crew brings
Emergency services are mobilized in whatever combination the loss requires — usually several at once.
- 24/7/365 commercial dispatch · Atlanta & all of Georgia
Request emergency dispatchfor your property.
Send us the essentials and a commercial crew is assigned immediately. Water extraction, containment, board-up and stabilization for occupied buildings — any hour, any day.
- On site in 60 minutes or less across metro Atlanta
- Live answer around the clock — no answering service, no callback queue
- Loss documented from arrival and billed direct to your carrier
- IICRC-certified technicians
- Commercial properties only
- ANSI/IICRC S500 work standards
Request emergency dispatch
Response within 60 minutes. No obligation, no assessment fee.
Water still running, or people in the building? Call (800) 555-0182 first — a live dispatcher is faster than any form.
By submitting, you authorize Commercial Water Damage to contact you about your request. You’re not required to consent as a condition of any service. See our Terms & Privacy Policy.
Active loss in progress? Call the dispatch line.
Forms are read immediately, but a phone call lets a dispatcher stage equipment, confirm building access and route the nearest crew while you are still on the line.
60-min
Metro Atlanta response
24/7
Emergency availability
100%
Satisfaction guarantee
159
Georgia counties served
What This Page Does
One request, one crew, one point of contact
This is the fastest way to get a commercial crew moving toward your building. Every dispatch request lands with a live coordinator who confirms the address, the water source and the building access route, then assigns a crew and equipment package sized to the loss — extraction trucks for standing water, air movers and dehumidifiers for saturated assemblies, and containment for any contaminated category 2 or 3 water.
We restore commercial properties only. That distinction matters at three in the morning: our crews arrive expecting occupied floors, tenant schedules, elevator access constraints, raised-floor server rooms and inventory that has to be moved before it is lost. The first hour is spent stopping spread and protecting what is still dry, not writing an estimate.
Documentation starts the moment we arrive. Moisture readings, photographs, affected-area measurements and equipment logs are captured for your adjuster from the first visit, which is what keeps a commercial claim moving instead of stalling. If you are not sure how severe the loss is yet, send the request anyway — a scoped moisture mapping assessment costs you nothing and takes the guesswork out of the decision.
From Request To Crew On Site
What happens after you hit send
A clear, predictable sequence — so you know exactly what to expect and what to tell your ownership group.
Request received
A live coordinator reviews the details and calls you back to confirm the address, access and severity.
Crew and equipment assigned
The nearest available commercial crew is dispatched with an extraction and drying package matched to the loss.
Stabilize on arrival
Water stopped and extracted, affected areas contained, and unaffected space protected before anything else.
Scope, document, dry
Moisture mapping, a written scope and daily readings until the structure is verified dry.
While You Wait
Six things worth doing before crews arrive
Only where it is safe to do so. Never enter standing water near live electrical equipment, and never handle suspected sewage without protection.
Shut off the source
Close the nearest isolation valve or the building main if you can reach it safely. Note the time for your claim record.
Cut power to affected areas
De-energize circuits serving wet space at the panel — only if the panel itself is dry and safely accessible.
Move people out of the area
Clear staff, tenants and customers from wet floors and from anything below a saturated ceiling.
Photograph everything
Wide shots and close-ups before anything is moved. Timestamped photos carry real weight with an adjuster.
Lift what you can
Get inventory, documents, electronics and stock off the floor and away from wicking walls.
Notify your carrier
Open the claim and get a claim number. We take it from there and work the file with your adjuster directly.
Speed Up The Call
What to have ready
None of this is required to request dispatch. It simply lets a coordinator size the crew and equipment correctly on the first pass instead of the second.
- Site address and access route — loading dock, freight elevator, after-hours entry and any gate or badge requirement.
- On-site contact — who will meet the crew, and a mobile number that will be answered at that hour.
- Water source and time it started — and whether it has actually been shut off yet.
- Approximate affected square footage — a rough number is enough to size extraction and drying equipment.
- Carrier and claim number — if the claim is already open. If not, we can start before it is.
- Anything sensitive on site — server rooms, lab equipment, cold storage, records, or occupied tenant space.
Talk to a dispatcher now
One number reaches a live commercial coordinator, every hour of every day of the year.
- Metro Atlanta crews on site in 60 minutes or less
- Statewide [[STATEWIDE_RESPONSE_HOURS]] outside dispatch target of metro Atlanta
- Multi-site and portfolio losses coordinated under one project manager
Not an emergency? Send a general enquiry or ask about Priority Response Agreements for pre-registered properties.
Live Answer, Not A Queue
Every call reaches a commercial coordinator who can dispatch — nights, weekends and holidays included.
Staged Around Operations
Crews work overnight shifts, tenant-by-tenant phasing and occupied floors so trading hours survive the loss.
Documented From Minute One
Readings, photos and equipment logs captured on arrival and handed to your adjuster as the claim record.
Emergency Water Extraction
Truck-mounted and portable extraction for standing water at volume.
Emergency Structural Drying
Air movers, dehumidifiers and desiccant systems set the same visit.
Emergency Board-Up
Openings secured to protect the building and satisfy your policy conditions.
Emergency Roof Tarping
Temporary weatherproofing to stop ongoing intrusion before drying starts.
Emergency Temporary Power
Generators and distribution when drying equipment outruns the panel.
Emergency Moisture Mapping
Meters and thermal imaging to find water that has already migrated.
Who We Dispatch For
Built for commercial properties, by type
Every property type dries differently. Crews scope and stage the work around how your building actually operates.
Hospitality, Retail & Food
Logistics & Industrial
Offices, Healthcare & Science
Senior Living & Education
Public & Special Facilities
Crews on standby across Georgia
Headquartered in Atlanta with rapid dispatch statewide — ready 24/7.
159
Georgia counties covered
60 min
Metro Atlanta response
24/7
Statewide dispatch
1
Call for any property
What Georgia property managers say
Rated 5 out of 5
A supply line burst above our server room on a Friday night. Their crew was on-site within the hour and fully operational by Monday morning.
Marcus T.
Facilities Director, Midtown Atlanta
Rated 5 out of 5
Sewage backup ran under our dining room floor. Their crew handled containment, sanitation and the insurance documentation — we reopened in days, not weeks.
Dana B.
Regional Portfolio Manager, Decatur
Rated 5 out of 5
Three floors of our office building flooded after a sprinkler discharge. They worked nights so our tenants barely noticed. Flawless communication throughout.
Priya K.
Property Manager, Sandy Springs
Questions facility managers ask at 2am
Is the form monitored overnight and on weekends?
Yes. Dispatch requests are reviewed around the clock, every day of the year. That said, for an active loss a phone call to (800) 555-0182 is always faster — a dispatcher can start routing a crew while you are still describing the situation.
Do I need to have a claim open before you come out?
No. Emergency mitigation is generally expected to begin before an adjuster inspects, and waiting usually makes the loss larger. We document everything from arrival so the file is ready when the claim is opened. See commercial insurance claim assistance for how we work with carriers.
Will you tell me whether my policy covers this?
No. We are a restoration contractor, not a public adjuster, and we do not interpret policy language or advise on coverage. What we do is document the loss thoroughly and provide the scope, readings and photographic record your carrier and adjuster need to make that determination.
What does a dispatch cost if I am not sure it is serious?
The assessment is free and carries no obligation. A crew inspects, maps the moisture and gives you a written scope. If the loss turns out to be minor, you get that in writing too — which is still useful documentation to have on file.
Can you work outside our trading hours?
Routinely. Overnight shifts, weekend phasing, floor-by-floor containment and tenant-by-tenant scheduling are standard on occupied commercial buildings. Tell the coordinator your operating constraints when you request dispatch and the work is staged around them.
We manage multiple properties. Can dispatch be pre-arranged?
Yes. A Priority Response Agreement puts your building details, access routes, contacts and escalation path on file in advance, so a call is a dispatch instead of an intake. Onboarding typically takes [[PRA_ONBOARD_DAYS]].
Downtime can't wait. Neither do we.
One call mobilizes a commercial crew anywhere in Georgia — around the clock, every day of the year.
60
Minutes
The 60-Minute Guarantee — on-site in 60 minutes near metro Atlanta area.