Property types we restore
Each of these environments fails differently and reopens differently. Choose the closest match to your property.
Water damage restoration for hospitality, retail and food hospitality, retail and food.
Every hour your doors stay closed is revenue you never get back. We extract, dry and reinstate hotels, restaurants, shops and grocery stores across Georgia — working overnight and in phases, so the parts of your business that can trade keep trading.
- Overnight and off-peak scheduling so trading hours are protected
- Health-department-ready sanitation records for food-preparation areas
- Phased containment that keeps unaffected floors, units and aisles open
- IICRC-certified commercial crews, working to ANSI/IICRC S500 drying standards. We work with all commercial insurance carriers and bill them directly.
Active Emergency
Water coming in now
Live answer 24/7/365. On site within 60 minutes across metro Atlanta; statewide response typically 2–4 hours
- [[STATEWIDE_RESPONSE_HOURS]]
Planning Ahead
Not an emergency yet
Pre-register your properties for first-in-line dispatch, agreed rates and a documented response plan. Portfolio onboarding typically 3–5 business days.
60-min
Metro Atlanta response
24/7
Emergency availability
159
Georgia counties covered
1
Number for any property
Restaurant Water Damage
Kitchen line, dining room and walk-in recovery, with sanitation documented for your health inspector.
Hotel Flood Cleanup
Floor-by-floor drying that keeps sellable rooms in inventory while affected stacks are restored.
Retail Store Water Damage
Sales floor, stockroom and fixture recovery, with inventory triaged for salvage or write-off.
Grocery Store Water Damage
Refrigeration, aisle and back-of-house response for perishable-heavy sites under health-code scrutiny.
Shopping Center Water Damage
Multi-tenant coordination across common areas, demised units and shared mechanical systems.
Common Causes
Where these losses usually start
Six failure points account for most of the commercial water losses we attend in trading environments.
1
Kitchen supply lines and dish areas
Braided supply lines feeding sinks, ice machines and dishwashers fail under constant pressure cycling. The water travels along the slab beneath quarry tile and into adjoining dining space long before it surfaces.
2
Fire sprinkler discharge
A single activated head above a sales floor or guest corridor releases tens of gallons a minute. Stock, ceiling grid and every floor below are affected within minutes of activation.
3
Rooftop units and condensate lines
Blocked condensate drains on packaged rooftop units release slowly into ceiling plenums, saturating insulation and tile above dining rooms and stockrooms for days before anyone notices.
4
Guest-room and restroom overflows
An overflowing toilet or tub on an upper floor tracks down through the stack, affecting rooms and corridors on every level beneath it rather than just the room it started in.
5
Walk-in cooler and refrigeration failure
Failed defrost drains and condenser leaks pool under coolers and wick into adjacent walls, leaving warm, wet insulated cavities that support microbial growth quickly.
6
Storm and flat-roof intrusion
Ponding on flat commercial roofs finds seams and penetrations during Georgia thunderstorms, then enters above suspended ceilings across an entire retail bay at once.
Our Approach
How we work in a trading environment
The method is built around one question: what has to stay open, and for how long?
Contain before you close
Our first crew isolates the affected zone with hard containment and negative air so unaffected trading areas can stay open. Where a full closure is unavoidable, we tell you in the first hour — not on the third day.
Triage stock and contents
Inventory, fixtures, linens and equipment are sorted into restorable, salvage-for-value and total-loss categories, then photographed and scheduled for your carrier before anything is moved or discarded.
Dry overnight, trade by day
Air movers and dehumidifiers are staged to run through closing hours and repositioned before service. Daily moisture readings track progress against the S500 dry standard rather than guesswork.
Sanitize and reinstate
Food-contact and guest-contact surfaces are cleaned and treated, then finishes are rebuilt — flooring, ceiling grid, millwork and paint — so the space reopens looking the way it did before.
Occupied-building experience
We work around guests, diners and shoppers every week: quiet hours, discreet hose and equipment routing, and crews who look like they belong in your building.
Inspector-ready records
Sanitation logs, moisture readings and dated photography packaged so you can evidence remediation to a health department, landlord or franchisor.
Night and weekend mobilization
Crews mobilize outside trading hours as standard and at no premium, because that is when this work belongs in a hospitality or retail building.
Documentation
Documentation your operator, franchisor and carrier expect
Restoration is only half the job. The record of what was done is what closes the claim and satisfies the inspection.
Food-safety sanitation records
Category 2 and 3 water in food-preparation areas requires documented removal, cleaning and antimicrobial treatment. Every step is recorded, with product data sheets attached to the file.
Business-interruption evidence
Dated photography, moisture logs and a written scope give your broker the timeline needed to substantiate a business-interruption claim alongside the property loss itself.
Brand and franchise standards
Reinstatement is specified against your brand book — approved finishes, fixtures and colors — so the rebuild passes brand inspection the first time.
Tenant and landlord apportionment
Where a loss crosses a demise line, we scope by tenancy so responsibility between landlord and tenant is clear before invoicing begins.
Related Services
Services most often used on these losses
Every service below is delivered by our own crews under a single contract, from the first extraction to the final coat of paint.
Emergency Water Extraction
Truck-mounted extraction to clear standing water from sales floors and kitchens fast.
Fire Sprinkler Discharge
Rapid response to accidental activation above retail, dining and guest areas.
Sewage Backup Cleanup
Category 3 removal, disinfection and odor control in food and guest environments.
Commercial Refrigeration Leak
Walk-in, display case and condenser leak cleanup with cavity drying.
Inventory Salvage
Stock triage, cleaning and documented write-off scheduling for your carrier.
Tenant Improvements
Build-back of finishes, millwork and fit-out to brand or landlord specification.
Before It Happens
Enroll a property in a Priority Response Agreement
The difference between a 60-minute response and a three-hour one is usually the information we do not have yet. Pre-need enrollment removes that gap.
- Pre-registered site details, access notes and key contacts on file
- First-in-line dispatch ahead of unregistered callers
- Agreed commercial rates and scope format before an incident
- A written response plan your on-site team can actually follow
- Portfolio onboarding typically takes 3–5 business days This form is for planning only — if water is coming in now, call (800) 555-0182.
Pre-need enrollment
No obligation. A commercial account manager will follow up.
By submitting, you authorize Commercial Water Damage to contact you about your request. You’re not required to consent as a condition of any service. See our Terms & Privacy Policy.
Frequently asked questions
The questions facility and property managers ask us most often about this kind of property.
Can you work while we stay open?
Usually, yes. Most hospitality and retail losses can be contained to a defined zone so the rest of the property continues trading. We build hard containment, run negative air to control odor and dust, and route equipment away from customer circulation. Where the affected area includes a kitchen or a life-safety system, a temporary closure may be unavoidable — we will tell you that as early as we can rather than letting you discover it.
How quickly can a crew reach my property?
We are on site within 60 minutes across metro Atlanta, 24 hours a day. Outside metro Atlanta we dispatch from the nearest available crew statewide, with a typical response of [[STATEWIDE_RESPONSE_HOURS]].
What happens to stock and inventory that got wet?
Nothing is thrown away before it is recorded. Stock is triaged into restorable, salvage-for-value and total-loss categories, photographed in place, and inventoried against your own SKU or PO records. That list goes to your carrier as part of the claim file, and you decide what is cleaned and returned to sale.
Who deals with our insurance company?
We document the loss thoroughly, provide the scope and evidence your adjuster needs, and bill your carrier directly wherever the policy allows. Commercial Water Damage is a restoration contractor. We are not a licensed public adjuster and we do not negotiate, adjust or settle insurance claims on your behalf. We document the loss factually and provide that documentation to you and to your carrier. For advice on the interpretation or settlement of your policy, speak to your broker or a licensed public adjuster.
Do you handle the rebuild as well as the drying?
Yes. The same team that dries the building rebuilds it — demolition, drywall, ceiling grid, flooring, millwork, painting and fit-out. Keeping drying and reconstruction under one contract removes the gap where most reopening delays happen.
We manage several sites. Can you cover all of them?
Yes. A Priority Response Agreement pre-registers every property in your portfolio with its access details, contacts and site rules, so dispatch is immediate rather than starting with a fact-finding call. Onboarding a portfolio typically takes [[PRA_ONBOARD_DAYS]].
A note on insurance claims. Commercial Water Damage is a restoration contractor. We are not a licensed public adjuster and we do not negotiate, adjust or settle insurance claims on your behalf. We document the loss factually and provide that documentation to you and to your carrier. For advice on the interpretation or settlement of your policy, speak to your broker or a licensed public adjuster.
Downtime can't wait. Neither do we.
One call mobilizes a commercial crew anywhere in Georgia — around the clock, every day of the year.
60
Minutes
The 60-Minute Guarantee — on-site in 60 minutes near metro Atlanta area.