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Legal, privacy and accessibility
The policies that govern how Commercial Water Damage works with Georgia businesses — how we handle your information, the terms behind our restoration work, and our commitment to an accessible website.
- Plain-language policies written for facility and property managers
- Loss documentation retained and shared with your insurance carrier
- One point of contact for privacy, accessibility and contract questions
Trusted by Georgia facility & property managers
Legal documents
Three published policies. Last reviewed January 2026.
Privacy Policy
What we collect from enquiries and jobs, and how it is used.
Terms of Service
Scope of work, authorization, billing and warranty terms.
Accessibility Statement
Our standards, known limitations and how to report a barrier.
Questions about any of these documents? Call (404) 555-0134 or send us a message — we respond during business hours.
The terms behind the work
Commercial water damage work moves fast. A sprinkler line lets go at 2am, a crew mobilises within minutes, and decisions about access, containment and authorization get made before anyone has time to read fine print. These pages exist so that none of it is a surprise — the terms you agree to when you authorise emergency response, the information we collect when you request pricing, and the standards we hold our website to.
We work only with commercial properties — offices, warehouses, hotels, restaurants, healthcare facilities, schools and multi-family buildings across Georgia. That shapes these policies. The people signing our work authorizations are facility managers, property managers, owners and their insurance representatives, not homeowners, so our Terms of Service are written around commercial authority, carrier billing and multi-party sign-off rather than consumer contracts.
Documentation is also central to how we operate. Moisture readings, photographs, equipment logs and daily drying records are produced on every job and shared with your adjuster as part of insurance claim assistance. Our Privacy Policy explains what happens to that material, who receives it, and how long it is kept. If anything here is unclear, get in touch before you sign — we would rather answer the question twice than have it come up mid-claim.
Published legal documents
Three documents cover our commercial relationships, your data and our digital accessibility commitment. Each is reviewed at least annually.
Privacy Policy
- Contact and property details submitted through our forms
- Loss documentation shared with adjusters and carriers
- Cookies, analytics and how to opt out
- Retention periods and how to request deletion
Terms of Service
- Work authorization and who can sign for a property
- Scope changes, hidden damage and emergency mitigation
- Carrier billing, deductibles and payment terms
- Workmanship warranty and dispute resolution
Reviewed January 2026
Accessibility Statement
- Conformance target and current status
- Keyboard navigation, contrast and screen-reader support
- Known limitations and third-party content
- Alternative ways to reach us in an emergency
What a water loss actually generates
- Enquiry details you submit — name, company, property address, damage type and the description of what happened
- Site documentation created during the job, including moisture mapping reports and thermal imaging findings
- Claim correspondence with adjusters, carriers and third-party administrators handling your loss
- Standard website analytics — pages viewed, referring source and device type, never tied to a named individual
Who sees your documentation
- Your named site contact and authorised property representatives
- Your insurance carrier, adjuster or broker on the open claim
- Project crews, subcontractors and consultants assigned to the loss
Full detail, including retention periods and deletion requests, is set out in the Privacy Policy.
Standards We Work To
Drying and remediation follow ANSI/IICRC S500 and S520, with crews certified and safety practices aligned to OSHA requirements.
Documented Every Day
Licensed & Insured
Certificates of insurance, W-9s and vendor onboarding paperwork are available on request for your procurement team.
A site that works under pressure
People reach this website mid-emergency, often on a phone, sometimes in a stairwell with one bar of signal. Accessibility is not a checkbox for us — it is the difference between reaching a crew and not.
We build and test against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. In practice that means every page can be operated by keyboard alone, emergency phone numbers and the dispatch request form are reachable without a mouse, text meets contrast requirements at default sizing, and content reflows cleanly down to small mobile viewports without horizontal scrolling.
Accessibility work is never finished, and we would rather hear about a problem than assume there isn’t one. If a page, form or document on this site creates a barrier for you, tell us what happened and what you were trying to do — our Accessibility Statement lists the fastest ways to report it and what to expect afterwards. If you need help right now and the site is in your way, call (800) 555-0182 and a person will answer.
Reporting a barrier
Include the page address, the device and browser you were using, any assistive technology involved, and a short description of what went wrong. We acknowledge reports during business hours and prioritise anything that blocks access to emergency contact details or the request form.
Where to send a legal request
Privacy requests, contract questions and accessibility reports all reach the same team. Emergencies never wait on paperwork — call the dispatch line first.
Privacy & data requests
Access, correction or deletion of information we hold about you or your property.
privacy@commercialwaterdamage.com
Contract & billing questions
Scope, authorization, carrier billing and warranty enquiries on an open or completed job.
(404) 555-0134
Accessibility feedback
Report a barrier on this website or request information in an alternative format.
accessibility@commercialwaterdamage.com
Where these policies apply
Every service, industry and support programme on this website is delivered under the same terms and privacy commitments.
Authorization and mitigation terms for 24/7 dispatch and first-response work.
Scope, drying standards and completion criteria for full restoration projects.
How documentation is prepared, released and retained on your claim.
Pre-agreed terms, rates and contacts across a portfolio of properties.
Sector-specific compliance considerations across every property type.
Applies statewide across Georgia
These policies govern every job we take, from a Midtown high-rise to a warehouse off I-75 — headquartered in Atlanta, dispatching statewide.
Legal questions we hear most
Who is allowed to authorise emergency work on a commercial property?
Anyone with authority to bind the property — an owner, a property or facility manager acting under a management agreement, or a designated representative named in advance. On multi-tenant buildings we usually take authorization from building management rather than an individual tenant, because mitigation often extends beyond a single suite.
If you manage a portfolio, a priority response agreement settles this in advance so nobody is hunting for a signatory at 3am. The full detail sits in our Terms of Service.
Do I have to sign anything before a crew starts work?
Yes — a work authorization covering emergency mitigation. It permits us to stop the spread of water, extract and set drying equipment. It is deliberately narrow: it does not commit you to reconstruction, and it does not waive your right to review the scope.
Full restoration and build-back are quoted and approved separately once the extent of damage is known.
What happens to the photos and readings taken on my property?
They become part of the loss file. Photographs, moisture readings and daily drying logs are shared with you and your adjuster to support the claim, and retained afterwards so the file can be reproduced if the claim is reopened or a warranty question arises.
We do not publish identifiable client property imagery without written permission — the projects shown in our case studies are used with consent.
Do you bill my insurance carrier directly?
In most cases, yes. We work with all commercial carriers and invoice them directly where the policy and adjuster permit it, leaving you responsible for the deductible and any items the policy excludes. Payment terms and what happens on an uninsured or under-insured loss are set out in the Terms of Service.
Our guide to commercial insurance claims walks through how the process typically runs.
How do I ask for my information to be deleted?
Email the privacy address listed above with enough detail to identify the record. We will confirm receipt and tell you what can be removed. Some material cannot be deleted on request — records tied to an open claim, a warranty period, or a legal or insurance retention obligation are held until that obligation ends.
The Privacy Policy sets out the retention periods that apply.
Are these policies specific to Georgia?
They are written for commercial work performed in Georgia, where we operate. Our service areas cover the whole state, and the same terms apply whether the property is in metro Atlanta or a regional market.
More on how commercial losses are handled in our commercial water damage FAQ.
Before you sign anything
Practical background on how commercial losses, claims and drying timelines actually work.
The first hour, in order — safety, shut-off, documentation and who to call.
How carriers assess a loss, and the documentation that keeps a claim moving.
Why category and class determine the scope, the cost and the timeline.
Questions can wait. Water can't.
The 60-Minute Guarantee — on-site in 60 minutes near metro Atlanta area.